Subscription, Billing, Cancellation, and Refund Terms

1. Plans and contracting party

The person purchasing a subscription represents that the purchase is for business use and that the person has authority to bind the Customer. The applicable subscription, number of users, recurring amount, optional add-ons, taxes, promotional terms, and renewal date will be disclosed before payment information is submitted.

CVNexus Core list pricing is $99.99 per full user each month. BIM + 3D Coordination is an optional add-on priced at $85 per enabled full user each year. CVNexus AI is an optional add-on priced at $55 per enabled full user each year. Each add-on renews annually unless canceled. Enterprise services may use custom pricing and terms. An Order Form or checkout page may state different approved pricing.

2. Automatic renewal and consent

Unless an Order Form states otherwise, paid subscriptions automatically renew for successive periods equal to the initial billing interval until canceled. Before charging, the checkout process will clearly disclose the amount, billing frequency, renewal nature, trial or promotional end date if applicable, seat-based charges, cancellation method, and material restrictions.

Customer must affirmatively consent to recurring charges. CVNexus will retain a record of the accepted disclosure, legal version, timestamp, account, organization, subscription selection, user quantity, add-ons, billing interval, and checkout or contract reference as required for contract administration and applicable law.

3. Payment processing and confirmation

Stripe processes payment information. CVNexus does not intentionally store complete card numbers or card security codes. Customer authorizes Stripe and CVNexus to charge the selected payment method for fees, taxes, and approved seat adjustments.

CVNexus validates payment and subscription events before changing plan access, seat capacity, or billing status.

A checkout confirmation page or receipt does not independently establish workspace access. The company subscription record must reflect a confirmed payment status.

4. Seats and limited collaborators

A full user is required for each internal person who performs CRM, estimating, project, field, financial, service, administrative, or management work. Accounts and credentials may not be shared. Customer must maintain enough purchased full-user capacity for assigned internal users.

Limited collaborator access is intended for external owners, designers, subcontractors, vendors, consultants, and other project participants who require restricted access to specifically assigned projects or records. Limited access may not be used to avoid purchasing full-user access for employees, internal personnel, or regular operational users.

Adding a full user may create a prorated or next-invoice charge. Releasing a full user does not necessarily reduce the current-period charge and does not delete the former user’s records. Downgrades may be blocked until assigned users and enabled capabilities fit the destination plan.

5. Trials and promotions

An eligible new customer receives fourteen calendar days of access beginning when company setup is completed. No payment method is charged when the workspace trial begins. Paid access continues after the trial only if an authorized company owner completes Checkout and accepts the displayed recurring price, billing interval, seat quantity, renewal terms, and legal disclosures.

Completing Checkout during the trial preserves the recorded trial end and does not restart or extend the trial. If Checkout is not completed, workspace access may be restricted when the trial expires without deleting the company record. Unless prohibited by law, one trial may be permitted per new user, Customer, related organization, payment identity, or other reasonably associated business. Abuse, duplicate accounts, false information, or circumvention may result in trial cancellation or suspension.

CVNexus may modify or withdraw a future promotion prospectively. A change will not shorten an already recorded trial except for fraud, abuse, unlawful use, material security risk, or breach of the governing agreement.

6. Taxes and currency

Fees exclude sales, use, value-added, goods-and-services, withholding, and similar taxes unless stated otherwise. Customer is responsible for taxes associated with its purchase, excluding taxes measured by CVNexus income. If Customer claims an exemption, it must provide valid documentation before the charge. Customer is responsible for bank, currency-conversion, and payment-provider fees charged by its institutions.

Automatic tax calculation will not be represented as active unless the required registrations and Stripe configuration have been verified for the relevant jurisdictions.

7. Payment failure, grace, and suspension

If a payment fails or requires action, CVNexus may notify the billing contact and allow a limited grace period. During grace, access may continue with warnings or restrictions. If payment remains unresolved, the organization may be suspended without deleting Customer Content.

Suspension may restrict new records, uploads, invitations, exports, or other functions while preserving access needed to update billing or retrieve records as permitted by the account state. Reinstatement may require payment of outstanding amounts and successful verification of the subscription.

8. Cancellation and nonrenewal

Customer may cancel through the same online account or billing-portal pathway made available for subscription management, or through another clearly disclosed method. Cancellation prevents future renewal charges and ordinarily becomes effective at the end of the then-current paid term unless law, checkout disclosure, or an Order Form requires a different result.

Deleting the application, abandoning a workspace, removing users, stopping use, or sending a message to an unrelated address does not itself cancel a subscription. The cancellation process will provide confirmation and the effective date.

Enterprise nonrenewal and termination are governed by the Order Form. CVNexus may cancel or decline renewal for breach, legal or security risk, product discontinuation, or other grounds permitted by the agreement, with required notice.

9. Refunds and credits

Except where required by law, stated in an Order Form, or approved by CVNexus in writing, fees are nonrefundable and credits are not cash. Cancellation does not retroactively refund elapsed time, assigned seats, or usage. If CVNexus terminates a paid Service for convenience without offering a substantially similar replacement, CVNexus will refund prepaid fees for the unused portion of the affected term.

A billing dispute must be submitted promptly with the organization, invoice, amount, date, and basis. Customer should contact CVNexus before initiating a chargeback so the parties can investigate. Fraudulent or abusive chargebacks may result in suspension and collection of lawful costs.

10. Upgrades, downgrades, and price changes

Core subscription changes and add-on purchases may take effect when confirmed through Checkout. A reduction in users or removal of an add-on ordinarily takes effect according to the billing portal or applicable Order Form. CVNexus will not silently delete Customer Content solely because an add-on ends. Access to BIM + 3D Coordination or CVNexus AI ends when the applicable paid add-on term ends.

CVNexus may change list prices prospectively. For an existing automatically renewing subscription, CVNexus will provide notice required by contract and applicable law before the changed price applies. Continued use after the effective renewal constitutes acceptance where permitted by law.

11. Records and support

CVNexus will maintain subscription, consent, invoice, cancellation, entitlement, and material billing-event records for contract administration, audit, fraud prevention, dispute resolution, and legal compliance. Customer is responsible for maintaining accurate billing contacts.

Billing questions: dee@famoussent.com. Legal notices concerning billing: dee@famoussent.com. Effective date: September 1, 2026. Version: 2026.09.01.1.